General Travel Conditions

The following General Terms and Conditions of Travel (GTCT), if effectively agreed, become part of the package travel contract between the customer (= traveller) and the tour operator Traveliccted. When booking a package tour, the traveler becomes a contractual partner of Traveliccted. Here it is irrelevant whether the traveler takes the package tour himself or he concludes a contract for other travel participants.

These General Terms and Conditions do also apply if the traveler books individual travel services (such as a hotel, rental car, transfer or excursions) with Traveliccted, rather than a package tour. This also applies if Traveliccted acts as an agent for individual or combined travel services as defined by the relevant legal provisions, with the traveler being clearly informed of this before booking.

1. Conclusion of the package travel contract/ Obligation for fellow travellers

1.1. The following applies to all booking channels (e.g. travel agency, direct, telephone, online, etc.)

1. 1. Basis of this offer are the travel description and the supplementary information of Traveliccted for the respective journey, as far as these are available to the customer at the time of booking.
   2. Employees of service providers (such as hotels, airlines, excursion center, watersport center, diving center and transfer companies) and travel agents are not authorized by Traveliccted to provide assurances, share information, or make agreements that extend beyond the travel description, booking confirmation, or pre-contractual details provided by Traveliccted. They are also not permitted to contradict or alter the content of the confirmed package travel contract.
   3. The traveller is liable for all contractual obligations of travellers for whom he makes the booking as for his own, insofar as he has assumed this obligation by express and separate declaration.
   4. If the content of the travel confirmation by Traveliccted differs from the content of the booking, a new offer by Traveliccted exists, to which Traveliccted is bound for a period of ten days. The contract is concluded on the basis of this new offer, insofar as Traveliccted has pointed out the change with regard to the new offer and has fulfilled its pre-contractual information obligations and the customer declares acceptance to Traveliccted by express declaration or down payment within the binding period.
   5. The pre-contractual information provided by Traveliccted regarding key features of travel services, pricing, additional costs, payment terms, minimum participant requirements, and cancellation fees will only be excluded from the package travel contract if explicitly agreed upon by both parties.

1.2. For booking made verbally, by telephone, in writing, by e-mail or SMS:

1. 1. With the booking (travel registration), the customer offers Traveliccted the binding conclusion of the package travel contract.
   2. The contract is finalized upon the customer’s receipt of the travel confirmation from Traveliccted. Shortly after or immediately upon conclusion of the contract, Traveliccted will provide the customer with a travel confirmation on a durable medium, such as paper or email, allowing it to be stored and accessed unchanged for a reasonable period. If the contract was concluded in person or outside of business premises, the customer may request a travel confirmation in paper form.

1.3. In the case of bookings in electronic business transactions (e.g. internet, app, telemedia), the following applies to the conclusion of the contract:

1. 1. The process of electronic booking is explained to the customer in the corresponding application.
   2. The customer has a corresponding correction option available for correcting his entries, deleting or resetting the entire booking form, the use of which is explained.
   3. The contract languages offered for the execution of the electronic booking are indicated.
   4. As far as the contract text is stored by Traveliccted, the customer will be informed about this and about the possibility to retrieve the contract text later.
   5. By pressing the button “book with obligation to pay” or with comparable wording, the customer offers Traveliccted the conclusion of the package travel contract binding.
   6. The customer will receive an electronic confirmation of receipt of his travel registration without delay (confirmation of receipt).
   7. The transmission of the travel registration by pressing the button does not constitute a claim of the customer to the conclusion of a contract.
   8. The contract is only concluded upon receipt by the customer of the travel confirmation from Traveliccted, which is made on a durable data medium. If the travel confirmation is made immediately after pressing the button “book with obligation to pay” by corresponding direct presentation of the travel confirmation on the screen, the package travel contract is concluded with the presentation of this travel confirmation. In this case, there is also no need for an interim notification of receipt of the booking in accordance with letter f) above, insofar as the customer is offered the option to store the booking on a durable medium and to print out the travel confirmation. However, the binding nature of the package travel contract is not dependent on the customer actually using these options for storage or printing.

1.4. Traveliccted informs customers that, under applicable legal regulations, there is no right of withdrawal for package travel contracts concluded through distance communication methods (such as letters, catalogues, phone calls, emails, SMS, or online services). Instead, only the legal rights of cancellation and termination apply, including the right to terminate the contract under specific conditions. However, a right of withdrawal exists if the package travel contract is concluded outside business premises, unless the consumer specifically requested the discussions leading to the contract. In such cases, the right of withdrawal does not apply.

2. Payment

2.1. Regardless of whether a package tour or an individual service is booked, the down payment, final payment, and any applicable cancellation charges which are mentioned in the General Travel Conditions will apply. After the contract is finalized, a deposit becomes payable. For package tours without domestic travel or flights, the deposit is 20% of the total price, while for tours including domestic travel or flights, the deposit is 25%. For certain travel types, such as safari tours, the deposit may be higher; in such cases, Traveliccted will provide detailed information before booking and confirm it in writing. The remaining balance is due 60 days before the trip begins unless Traveliccted retains the right to cancel the trip for specified reasons, in which case the balance is only due once cancellation is no longer possible.

2.2. For last-minute bookings made close to the start of the tour, where the full tour price is already due or Traveliccted can no longer cancel for specific reasons, the entire amount becomes payable immediately.

2.3. If the customer does not pay the required deposit or balance according to the agreed payment terms, despite Traveliccted being ready to provide the agreed services, fulfilling all necessary obligations, and if the customer has no valid reason to withhold payment, Traveliccted may cancel the package tour contract. In such cases, after issuing a payment reminder with a deadline, Traveliccted can charge the customer applicable cancellation fees.

3. Changes to the contents of the contract before the start of the trip that do not affect the price of the trip

3.1. Deviations of essential characteristics of travel services from the agreed content of the package travel contract, which become necessary after conclusion of the contract and were not brought about by Traveliccted against good faith, are permitted to Traveliccted before the start of the trip, as long as the deviations are insignificant and do not affect the overall nature of the trip.

3.2. The tour operator is obliged to inform the customer about changes in services immediately after knowledge of the reason for the change on a permanent data carrier (e.g. also by e-mail, SMS or voice message) in a clear, understandable and highlighted manner.

3.3. In the event of a significant change to an essential characteristic of a travel service or the deviation from special requirements of the customer, which have become part of the package travel contract, the customer is entitled, within a reasonable period of time set by Traveliccted at the same time as the notification of the change, to

3.3.0. either accept the amendment
3.3.1. or to withdraw from the package travel contract free of charge
3.3.2. or to request participation in a substitute trip, if Traveliccted has offered such a trip.

The customer has the choice to respond or not to respond to Traveliccted’s notice. If the customer reacts to Traveliccted, then he can either agree to the contract change, demand participation in a substitute trip, if such was offered to him, or withdraw from the contract free of charge. If the customer does not react to Traveliccted or does not react within the set period, the communicated change is considered as accepted. The customer is to be pointed out to this in the explanation in accordance with number 3.2 in clear, understandable and emphasized way.

3.4. Any warranty claims remain unaffected if the modified services are defective. If Traveliccted incurs lower costs for the altered or replacement trip with equivalent quality, the customer will be reimbursed the difference in cost.

4. Cancellation by the customer before the start of the trip/cancellation costs

4.1. The traveller can withdraw from the package tour contract at any time before the start of the tour. The withdrawal must be declared to Traveliccted. If the trip was booked through a travel agent, the withdrawal can also be declared to him. The customer is recommended to declare the withdrawal on a durable medium.

4.2. If the customer withdraws before the start of the trip or does not start the trip, Traveliccted loses the claim to the travel price. Instead, Traveliccted may demand reasonable compensation insofar as it is not responsible for the withdrawal or if extraordinary circumstances arise at the destination or in its immediate vicinity which significantly affect the performance of the package tour or the transport of persons to the destination; circumstances are unavoidable and extraordinary if they are beyond Traveliccted’s control and their consequences could not have been avoided even if all reasonable precautions had been taken.

4.3. The amount of compensation is determined by the travel price less the expected saved expenses and the expected acquisition through other use of the travel services. Unless otherwise informed in advance and stated differently in the booking confirmation, Traveliccted the compensation according to the date of receipt of the cancellation notice as follows with the respective cancellation rate:

– up to 61 days before departure: 20% of the tour price
– 60 to 31 days before departure: 30% of the tour price
– 30 to 15 days prior to departure: 60% of the tour price
– 14 to 4 days before departure: 70% of the tour price
– from the 3rd day prior to departure: 100% of the tour price

For trips to the Maldives including domestic arrival/flight:

– up to 61 days before departure: 25% of the tour price
– 60 to 31 days before departure: 35% of the tour price
– 30 to 15 days before departure: 65% of the tour price
– 14 to 4 days before departure: 75% of the tour price
– from the 3rd day prior to departure: 100% of the tour price

4.4. In any event, the Customer shall be entitled to prove that the reasonable compensation due to Traveliccted is substantially less than the liquidated damages claimed by the Customer.

4.5. Traveliccted reserves the right to claim a higher, specifically calculated compensation instead of the above cancellation fees, insofar as Traveliccted can prove the occurrence of significantly higher expenses than the applicable cancellation fee. In this case, Traveliccted is obligated to specifically quantify the requested compensation, taking into account the saved expenses as well as minus what it acquires through other use of the travel service, and to justify it at the request of the traveler.

4.6. If Traveliccted is obliged to refund the travel price as a result of a cancellation, it must do so without delay and in any case within 14 days of receipt of the cancellation notice.

4.7. The customer retains the right to request, in writing on a durable medium, that a third party take over the rights and obligations of the package travel contract. This request must be submitted to Traveliccted at least 7 days before the trip to be considered valid.

4.8. Traveliccted strongly recommends that you take out cancellation insurance.

5. Rebooking by the traveller before the start of the journey

5.1. The traveler has no legal right to request changes to the travel dates, departure location, accommodation, pre-booked activities, or mode of transport. However, if a change is required due to incomplete or incorrect information provided, the rebooking will be made at no additional cost to the traveler.

5.2. If Traveliccted processes a rebooking for the traveler at their request, a rebooking fee of USD 25.00 per service will apply if the request is made up to 21 days before departure. This fee must be paid by the traveler, in addition to any new travel price for the rebooked service. The traveler will be notified of any new travel price resulting from the rebooking before the change is confirmed.

5.3. Requests for rebooking by the traveler can only be processed from 20 days before departure if the traveler first cancels the travel contract under the conditions outlined in section 4.3 and then rebooks the trip simultaneously, provided that the rebooking can still be implemented at that time. This does not apply to rebooking requests that incur only minor costs.

6. Service not used

If the traveler does not make use of individual travel services, which Traveliccted was willing and able to provide in accordance with the contract and which Traveliccted duly offered to the traveler, for reasons attributable to the traveler, the traveler is not entitled to a pro rata refund of the travel price, insofar as such reasons would not have entitled the traveler to withdraw free of charge or to terminate the travel contract in accordance with the statutory provisions. Traveliccted will make every effort to obtain reimbursement from the service providers for any expenses saved. This obligation does not apply if the expenses are completely insignificant or if a reimbursement is opposed by legal or official regulations.

7. Cancellation due to failure to reach the minimum number of participants

7.1. Traveliccted can only withdraw from the package travel contract due to failure to reach the minimum number of participants if Traveliccted

1. 1. has specified the minimum number of participants in the respective pre-contractual information and the point in time by which the customer must have received the declaration before the contractually agreed start of the journey at the latest, and
   2. specifies the minimum number of participants and the latest cancellation deadline in the travel confirmation.

      A withdrawal must be declared to the customer at the latest on the day indicated to the customer in the pre-contractual information and the travel confirmation. If it is already apparent at an earlier point in time that the minimum number of participants cannot be reached, Traveliccted must immediately exercise its right of withdrawal.

7.2. If the trip is not carried out for this reason, Traveliccted must immediately, and in any case within 14 days after receipt of the cancellation notice, refund payments made by the customer on the tour price.

8. Termination for reasons of conduct

Traveliccted may terminate the package travel contract without notice if the traveler, despite a warning by Traveliccted persistently disturbs or if he behaves in such a way contrary to the contract that the immediate cancellation of the contract is justified. This is not valid, as far as the behavior contrary to the terms of the contract is causally based on an injury of information duties of Traveliccted. If Traveliccted cancels the contract for one of the reasons mentioned in this clause, Traveliccted retains the right to the tour price; however, Traveliccted must take into account the value of the saved expenses as well as those advantages that Traveliccted gains from an alternative use of the unused service, including the amounts credited to it by the service providers.

9. Obligation of the traveller to cooperate

9.1.  Travel documents
The customer must inform Traveliccted or the travel agent through whom he/she booked the package if he/she does not receive the necessary travel documents (e.g. flight ticket, hotel voucher) within the period notified by Traveliccted.

9.2.  Notice of defects/request for remedy
If the travel services (e.g., the hotel isn’t as described, or activities are unavailable) are not provided as agreed, the traveler has the right to request that Traveliccted resolve the issue. To maintain their right to a price reduction or compensation, the traveler must promptly report any defects. 

1. 1. If a Traveliccted representative is available on-site, the traveler should notify them immediately.
   2. If no representative is present or required, the traveler should contact Traveliccted directly using the contact details provided in the travel confirmation.
   3. Alternatively, the traveler may inform the travel agent who facilitated the booking, who will assist in resolving the issue where possible.

Please note, while the travel agent can help seek a solution, they are not authorized to approve claims for compensation or other remedies. Failure to report the issue promptly may result in the traveler losing the right to seek a price reduction or compensation.

9.3.  Notice period
If a customer or traveler wishes to terminate the package travel contract due to a significant travel defect, they must first give Traveliccted a reasonable deadline to provide a remedy. This requirement does not apply if Traveliccted refuses to provide a remedy or if immediate action is necessary.

9.4. Damage and delay to baggage when travelling by air; special rules and time limits for seeking redress

1. 1. Traveliccted does not accept any liability for damage to baggage or loss of baggage during air travel, unless this is part of the travel service offered by Traveliccted. If a flight is included in the travel booked by the traveler with Traveliccted, the following lit. b. and c. apply.
   2. The passenger is informed that, in accordance with air traffic regulations, loss, damage and delay of baggage in connection with air travel must be reported by the passenger to the responsible airline immediately on the spot by means of a damage report (“P.I.R.”). Airlines may refuse refunds based on international agreements if the claim form has not been completed. The claim must be filed in accordance with the Airlines policies. Traveliccted will not be held laible for any baggage loss.
   3. In addition, the loss, damage or misrouting of baggage must be reported immediately to Traveliccted, Traveliccted’s agent or point of contact, or the travel agent. This does not exempt the traveler from submitting the claim to the airline in accordance with letter b. within the above deadlines. Even though Traveliccted is not liable for the baggage loss, traveliccted will try their best to retrieve the baggage.

10. limitation of liability

10.1. The contractual liability of Traveliccted for damages that do not result from injury to life, body or health is limited to three times the travel price, insofar as these were not culpably caused. If international agreements or legal regulations based on such apply to a travel service, according to which a claim for damages against the service provider only arises or can only be asserted under certain conditions or limitations or is excluded under certain conditions, Traveliccted can refer to this vis-à-vis the traveler.

10.2. Traveliccted is not liable for service disruptions, personal injury, or property damage related to services that are provided by external providers (such as excursions, sporting events, theater visits, exhibitions or transfer services etc) as such services are considered separate from Traveliccted’s package tour and were chosen independently by the traveler.

10.3. Traveliccted is not liable for services which are used by the traveller as part of the package and which are not arranged or organised by Traveliccted or its local representatives, but for example by the hotel or other persons or companies on their own responsibility.

11. Assertion of claims; addressee, information on consumer dispute resolution

Claims related to the travel contract must be asserted by the customer or traveler against Traveliccted. If the package tour was booked through a travel agent, the claims can also be made through the agent.

12. Passport, visa and health requirements

12.1. Traveliccted will inform the customer/traveller about general passport and visa requirements as well as health formalities of the country of destination including the approximate deadlines for obtaining any necessary visas before conclusion of the contract as well as about any changes to these before the start of the journey if the traveler expressly asks for it. Traveliccted will not provide any automatic notification.

12.2. The traveller is responsible for obtaining and carrying the travel documents required by the authorities, any vaccinations required and for complying with customs and foreign exchange regulations. Disadvantages resulting from non-compliance with these regulations, e.g. the payment of cancellation costs, shall be borne by the traveler. This does not apply if Traveliccted has provided incorrect information upon request.

12.3. Traveliccted is not liable for the timely issuance and receipt of necessary visas by the respective diplomatic representation, if the traveler has commissioned him with the procurement, unless Traveliccted has culpably violated its own obligations.

13. Tour operator

Traveliccted
Port Residence Tower M
24000 Hulhumale (Maldives)
Phone: +49 (0) 175 3815868; +960 7799950
Email: [email protected]
Internet: www.traveliccted.com

14. Data protection notice

Status: January 01, 2025